Effective Date: June 1, 2012
I. Information We Collect
In order to help create a safe and effective online experience for all users on our Site, we will collect user-submitted, personally identifiable information when you use the site. Such information may include your name, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the TUTORCARE website or via phone or email when communicating with a TUTORCARE Customer Service Team or TUTORCARE Representative.
Registration: You can browse our Site without telling us who you are or revealing any personal information. However, in order to use any interactive features of the Site, you must first register and provide personally identifiable information (such as your name, email address, password, birth date, home address, phone number and parent's information). We may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future. If you apply to become a Contributor on the Site, you will be required to provide us with your social security number and/or taxpayer ID number.
Purchase/Sale Transactions: If you purchase any Tutorials or Services on the site, we collect billing and credit card information. This information is used to complete the purchase transaction Our online purchase forms will request financial information (such as your name, credit card number with expiration date and a billing address or bank account information). We’ll note the type of services or products ordered or purchased, as well as the date of the order or purchase.
Usage History, Interactive Features and Public Forums: We may also collect additional personal information when you use some features on the site and when you correspond with our customer service representatives by phone, mail or e-mail. If you use the interactive features on the site, you should be aware that any personally identifiable information you submit in the body of your messages can be read, collected and used by other users of these forums. Users could then send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. We reserve the right to terminate the accounts of any registered users who use the TUTORCARE messaging system in a manner inconsistent with the Terms.
We may also occasionally supplement the personal information you submitted to us and the information we collected through technology with information from third party sources.
If you would like to become contributor on our site, we require that you go through an application process. As part of that application process, we will use a third party service to conduct background checks as permitted by law.
II. Use of Information
TUTORCARE collects and uses your personal information to operate its website(s) and deliver the services you have requested.
We will also communicate with you by email in response to your inquiries, to provide any assistance you request, to manage your Account (such as billing issues), and to send you operation-related announcements.
If you do not wish to receive these administrative communications, you have the option to deactivate your account by contacting the TUTORCARE Customer Service team at Customer.Service@TUTORCARE.com.
III. Gathering, Use and Disclosure of Non-Personally Identifying Information
We reserve the right to collect Non-Personally Identifying Information and Personally Identifying Information from you. TUTORCARE also shares a minimum amount of information between Contributors (tutors) and Purchasers (students or parents) in order to facilitate the arrangement of tutoring sessions. TUTORCARE does not disclose or sell your personally identifiable information without your consent.
“Non–Personally Identifying Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity.
"Personally Identifying Information” is information such as a name or email address thatcan itself be directly associated with a specific person or entity.
Third Parties’ Use of Web Beacons and Web Cookies: This Site may include third-party advertising, links to other sites, and other content from third party businesses. The content posted by these parties will be reasonably identifiable as coming from a third party. These third-party sites, businesses, and advertisers, or advertising companies working on their behalf, sometimes use web beacons (also known as action tags or single-pixel gifs) and web cookies to measure the effectiveness of their ads, personalize or optimize advertising content and track users who link from their respective sites to this site. However, this third party technology does not permit them to access your Personal Information.
Some third-party advertising companies may provide a mechanism to opt-out of their advertisements. For more information about these partners and links to their privacy policies, please view each third party advertiser’s site.
Use of Non-Personally Identifying Information: We analyze Non–Personally Identifying Information gathered from users of this site to help us better understand how this site is being used. TUTORCARE may keep track of the websites and pages our users visit within TUTORCARE in order to determine which TUTORCARE services are the most popular. This data is used to deliver customized content and advertising within TUTORCARE to customers whose behavior indicates that they are interested in a particular subject area.
Disclosure of Non-Personally-Identifying Information: From time to time, we may also release the Non–Personally Identifying Information gathered from site users to publish a report on trends in the usage of this site and help us improve our service.
IV. Gathering, Use and Disclosure of Personally-Identifying Information
Personal information about our users is considered an important asset of our business and service. We are not in the business of selling or renting your personal information to third parties without your consent.
If you are a Contributor, we will not share your social security number and/or taxpayer ID number (which you are required to provide as part of the application process to become a contributor) with any third parties except as necessary to perform background checks with third party sources, to disburse funds for Contributions or Services you post or provide or as otherwise noted below.
TUTORCARE Support Team and Third Party Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fraud investigations, processing credit card payments, background screening, providing marketing assistance and providing search results and links (including paid listings and links). These companies are allowed to gather and use your personal information only as needed to perform their functions or as required by law.
Parents: If you are the Parent or Guardian who created the TUTORCARE Account for your child who is under the age of 13, upon your request we will share your child's activities and communications that are stored in our site with you. TUTORCARE does not knowingly collect personal information from children under the age of 13. If you are the parent or legal guardian of children under the age of 13 who may have provided information to us without your knowledge or consent, please contact us to have this information removed. All contacts, including tutoring sessions, between a Contributor ("tutor") and any minor either in online or in-home settings should only take place under supervision.
Legal Disclaimer: In an effort to respect your privacy and our ability to keep the site safe and secure, we reserve the right to disclose your personal information, without notice, only if required to do so by law or when we believe such release is appropriate to: (a) comply with the law (including tax reporting obligations), or to respond to legal requirements; (b) enforce or apply our Terms and other policies; and (c) protect and defend the rights, property, or safety of TUTORCARE, our users or others when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity. TUTORCARE does not sell, rent or lease its customers' information to third parties.
V. Communication Preferences, Opt-In, and Opt-Out Choices
By accepting our Terms and Conditions, your account will Opt-in to marketing e-mails. You have a choice to give or withhold your consent to use your personal information for marketing purposes and to send you marketing e-mails.
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from TUTORCARE by contacting our TUTORCARE Customer Service Team at Customer.Service@TUTORCARE.com.
If you choose to “opt out,” it may take up to ten (10) days after you “opt out” for your election to be fully effective.
VI. Your Choices
Please remember to help keep the site secure by never sharing your username or password. If you think your password may have been compromised, please change it immediately or contact TUTORCARE for additional assistance.
TUTORCARE and its users do not tolerate spam. To report Site-related spam or hoax emails to TUTORCARE, please forward the email to Customer.Service@TUTORCARE.com.
The security and confidentiality of your personal information is extremely important to us. Your information is stored on our servers located in the United States. We use technical (i.e., Global Sign Secure Sockets Layer (SSL) software for encryption, passwords, physical security, etc.) administrative measures to protect your personal information against unauthorized access and disclosure of your personal information.
Please understand that despite our best efforts, no method of transmission over the Internet is 100% secure. While we try our hardest to use acceptable methods to protect your personal information, we cannot guarantee absolute security. Therefore, it is extremely important and necessary for you to protect yourself against any unauthorized access to your computer or your account.
VIII. Accessing, Reviewing, Changing, and Deleting Your Account Information
You can see, review and change most of your personal information online through your account settings. You must promptly update your personal information if it changes or is inaccurate. You may also deactivate your account by contacting the TUTORCARE Customer Service Team. Upon your request, we will close your account and remove your personal information from the site as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms, and take other actions otherwise permitted by law.
IX. Links to Other Sites and Third Party Advertisers
Please read this policy carefully as it explains our practices regarding the collection, use and disclosure of Personal Information from children who register on the site and describes a parent’s or guardian’s ability to limit the collection and use of data collected from their Children.
I. Collection of Personally Identifiable Information About Children
Children can visit our Site and view content without giving any personal information to us. However, to use the services available on the Site, children will need to be a registered user.
Like other users of the site, we will store all of the child’s emails and communications through the site after his or her account is activated. If the parent requests access to the child’s e-mails and activities on the site, it will take us 1-2 weeks before sending him or her all the recorded communications and activities of the child. If the parent requests recording of all online tutoring session conducted through the site between the child and the tutor or contributor, the parent must notify the Tutor or the TUTORCARE Customer Service Team at Customer.Service@TUTORCARE.com 1 week before the tutoring session starts. There will be a fee associated with recording the online tutoring session.
According to the law, all sites that allow access of children under 13 are prohibited from asking the child to provide more personal information than is reasonably necessary. TUTORCARE does not encourage or force children to provide more information than is reasonably necessary.
II. Information the Child Provides
On the site, children may store other personal information, participate in surveys and polls, subscribe to a service or purchase a contribution. We may need or request certain types of personally identifiable information (i.e. information that can directly identify a child or indicate where a child might be contacted, or information associated with the foregoing “Personal Information”) and collect it in connection with these various activities and offerings. We collect the following Personal Information, if voluntarily provided by a child: name, address, e-mail address, telephone number, fax number, parent’s email address, age, date of birth, sex, grade level, wish list information and credit card information. We do not consider demographic information about a child (such as age, date of birth, sex, grade level, products purchased and indications of a child’s interests) to be personal information unless it is associated with personal information that permits identification of a specific child.
III. Disclosure of Personally Identifiable Information About Children
As a matter of policy, we do not disclose personally identifiable information about children to third parties.
However, we may also disclose such information to third parties to the extent reasonably necessary to:
- protect the security and integrity of our sites;
- enforce our Terms and take precautions against liability;
- to respond to judicial process;
- to the extent permitted under provisions of law, to provide information to law enforcement agencies or for an investigation related to public safety;
- additionally, in the event that all or substantially all of the assets relating to the site are transferred or sold to another entity, personally identifiable information submitted to us may be transferred to the acquiring entity.
To protect the child’s personal information from disclosure to third parties while participating in certain interactive features of the site, we have created some additional safeguards. The child’s real e-mail address will never be publicly disclosed or used by other users on the site. The child will create his or her username. Therefore, his or her full name will not be exposed to any users on the Site, unless child or parent of the child agrees to do so. Therefore, Parents take full responsibility for monitoring their child's activities and communications with any users on the Site.
IV. Notification and Obtaining Consent for Collection of Personally Identifiable Information
V. Right to Access, Change or Delete Personally Identifiable Information About Children
Each Parent will have the option to view all emails, discussions or content trails of the child’s activities on the Site. This feature allows the parent to monitor the child’s activities on the site.
Parents may review the personally identifiable information provided about their children, change how we use it, refuse to permit us to collect further personally identifiable information from their children and request that the personally identifiable information we collected be deleted from our records or changed. Parents may contact our Customer Service department via e-mail at Customer.Service@TUTORCARE.com to do so. Please include the child’s email address in the e-mail so that we can better assist you with your inquiry or request.
TUTORCARE, L.L.C. owns and operates the Site. If you have any questions about TUTORCARE or these Terms, please contact us at Customer.Service@TUTORCARE.com.